Quality machine, great design, super support
Was put off by some of the negitive reviews but happy I bought it. Home run. Espresso tastes great, the design is very good, easy to operate. Super silent.I've had two previous Saeco's over the past 15 years. This are now owned by Philips. Philips borrowed much of the internal design from Saeco. One of the reasons I went with Philips is that being it was similar internally, maintenance would be easier for me. Also, I had few issues with my Saeco machines, so figured why not given other top brands have about the same ratings.What you'll notice is this machine has the same internal brew system as my old Saeco from 8 years ago. But they changed about everything else ...for the better. Drop trey no longer has any wires in it, or se sort, no faulty false sensor events. Also the water is now just a pull out drawer. No more top loading or filling. Easy slick. Love it.I was resistant to get the carafe. After my fordt Saeco that was fully automatic, and every expensive, started to give me problems after a few years, all those issues were with the brother, carafe, pump systems related to it. I wanted to pair down the range of internal components that could go wrong. Well the Latte Go doesn't really have any additional internal components for this just the carafe using the built in brother pump (smae internals without the Go carafe) so I did it.The machine is super quiet. Espresso comes out HOT (big improvement from last generation). It's also very good. I don't know why people say it comes out watery. My first cup sort of did but then I adjusted the grind and the amount of water used per pull and BAM. Spot on. Maybe the very few negitive reviews just haven't found their sweet spot..and i like mine as strong as it gets...still it's smooth, strong, not harsh.Here is one negitive thing but also a silver lining. The Latte Go carafe broke on first attempted use. So much for that "fewer things to break" theory. The carafe is a genius concept but the carafe design itself is perhaps some of the worst design execution I've seen. Has a frame where you insert the container, the container has a hole at the bottom and will leak unless you clip the container into the frame just right. The hole at the bottom is suppressed by pressure. There is no functional reason to have a hole at the bottom, none. Anyhow, the plastic clip broke right off when slotting it in.I called philips support. Zero wait time, zero hassle, they were super nice and sending me a new one. I'm really hesitant about the carafe design or if it will hold up fkr a week nevermind years. However at least it's external and support appears to be stellar if it does.
Trade-in
Tigerphones